Last updated: September 29, 2025

At CraftyAlien, we want you to be happy with your purchase. Different types of products have different rules, so please review the policies below.

Digital Products

• All digital downloads (patterns, files, or other digital goods) are final sale and non-refundable once downloaded.
• If you have trouble accessing your download, contact us at support@craftyalien.com for assistance.

Memberships & Subscriptions

• Membership fees are non-refundable once charged.
• You may cancel anytime through your customer account to stop future renewals.

Print-on-Demand (POD) Products

• POD items (such as apparel, mugs, and accessories) are made to order through our printing partners.
• Returns and refunds are only accepted if the item arrives damaged, defective, or incorrect.
• Please contact us within 14 days of delivery with your order number and photos of the issue so we can arrange a replacement or refund.
• We cannot accept returns or exchanges due to sizing, fit, or buyer’s remorse. Please check product details carefully before ordering.

Physical Products (Non-POD)

• Physical products we stock and ship directly (including craft kits, tools, accessories, or other merchandise) may be returned within 14 days of delivery if unused, unopened, and in original condition.
• Customers are responsible for return shipping costs unless the item is defective.
• To start a return, please email support@craftyalien.com with your order number and details.

General Shipping Issues

• We are not responsible for delays caused by carriers, customs, or events outside our control.
• If your package is lost in transit, please contact us — we may assist with a replacement depending on the product type.

Contact Us

For any questions about your order or this policy, reach out to us at:

📧 support@craftyalien.com